The Government of Nagaland (GoN) envisions to implement e-governance in the State of Nagaland with a view to enhance transparency, efficiency and provide quality & prompt services to its citizens. National Informatics Centre (NIC) was entrusted to chalk out an Action Plan detailing the existing status, proposed activities, roles and responsibilities, and implementation methodology. Accordingly, First Draft of the Action Plan has been prepared and submitted to GoN for consideration.
Methodology Adopted for the Preparation of Action Plan
The activities involved in the formulation of the e-governance plan are as follows -·
- Interaction with various Departments of GoN
- Needs Assessment Survey at 40 Departments
- Research on various international and national ICT initiatives on e-governance
- Compilation & Analysis of Survey Feedback
- Preparation of Draft Action Plan Document
- Draft Document for approval of GoN
Strategy behind Action Plan
The key points taken into account while formulating the Action Plan are as follows –·
The Plan has been developed within the overall framework, objectives and guidelines as discussed with Chief Minster, IT Minster and Senior Officers of State of Nagaland.· Before proposing a future course of action, an assessment of requirements and existing status of computerization has been done to know the current ICT scenario and establish a base line.· Priority departments have been identified to initiate and implement e-governance in a phased manner. Further, an exercise has been done to identify priority functions within the selected departments. Functions that have direct interface with public have also been identified to effectively address G2C and citizen-oriented services.· Current availability of computing and communication environment and future requirement has also been assessed in these departments.· The Plan also takes into account the recommendations of National and International studies on e-governance carried out for developing countries.· Taking input from the needs assessment study, the e-governance Plan proposes reuse of the existing IT services and infrastructure wherever possible. Accordingly, a list of the software packages for the identified functions that arealready available in the inventory of NIC has been indicated in the plan.
Action Plan Highlights
The e-governance Action Plan document has been prepared keeping in view the following: –·
- Communitised structure of grass root administration·
- Plan, policies and schemes/projects highlighted in 10th Five Year Plan Document of Govt. of Nagaland·
- Information requirement gathered from Need Assessment Study and Departmental websites·
- Emphasis on web portals for all the Departments/Directorates/Districts/ State and District Level Autonomous agencies with citizen charter ·
- Efficient and effective delivery of government services to the citizens·
- Better dissemination of information on government functions, through setting up of Integrated Citizen Service Centre (ICSC) and using various channel of delivery of services and information namely CICs, IVRS, Web and Kiosk. ·
- Improved efficiency, transparency and productivity ·
- Improving IT literacy and culture ·
- Better financial management
Nagaland State Wide Area Network (NAGALAND-ONLINE) connect State Secretariat, Directorate, districts, ADC/SDO office and Blocks which will be further extended to cover villages and schools. The network shall be utilized for the inter-departmental connectivity, multi user and multi service facilities, Video Conferencing e-mail, on line application processing and query. NAGALAND-ONLINE shall enable better communication and information sharing to allow the officers to work more effectively resulting in cohesive administration. Phased implementation of Nagaland-online will cover strengthening of existing and future intranet at the State. The Nagaland online shall be a secured network for the state of Nagaland and would be based on VSAT/Leased Circuit /Radio frequency links. Since Nagaland is hilly terrain coverage of RF connectivity will reach up to village with out much investment which will be a boom for IT literacy and spread in the State.40 departments (and their Directorates) of GoN have been identified to initiate the e-governance exercise. A Needs Assessment survey within these departments has resulted in identification of priority functions and assessment of existing status of computerization. The plan document also proposes the information systems for district and Block level offices and Village Development Board (VDB).
E-Governance Project Activities:
Based on the above approach, the participating Departments identified their -Governance requirements. The E-Governance requirements of the state government can be classified into:
1. Citizen facing requirements
2. Employee facing requirements
3. Improve internal control
The proposed design of IT infrastructure & E-Governance services envisages setting up of NAGALAND-ONLINE (http://nagalandonline.nic.in) connecting the State Secretariat with District, ADC/SDO and CIC at Block level offices of the various departments along with VDBs for secured transmission of voice, data and video. The various services falling into category of G2C, G2B (if any approved by government) and G2G will be offered in integrated manner through the portal acting as a single gateway.
IntraNaga Portal (G2E and E2G): This web portal (http://intranaga.nic.in) would capture all the requirements catering to employee of government departments. Each of the departments should continuously provide the content and ensure that the portal information is current. e-Delivery: Delivery of services has to be one stop agenda for achieving digital democracy. Every information and service should be delivered over one’s preferred medium like CICs’, Web, Kiosk, IVRS and ICSC at Kohima and Dimapur. Delivery of Professional Services will also be provided through the proposed Call Centres or any of the above channels. The requests will be routed to the specialists/experts in the respective domain. The inputs / requirements will be plain text or graphical images. The inventory of software packages already available with NIC has been assessed and it has been found out that software packages for many of the identified functions could be made available readily or after customization. The areas where software applications are not available with NIC, action plan recommends fresh development for such functions with resources being made available by GoN. The projected time frame for fresh software development has been indicated in the Plan.The Governance Plan proposes to set up E-governance Steering Committee, Technical Evaluation Committee and Department Action Committee for implementation and monitoring of the Plan.
Major IT projects to be taken up in phases.
1) Citizen Relation Management Centre (CzRMC)-: Back End State level Operations Citizen Relation Management (CzRM) Centre will mange and control the Nagaland-Online Potal. This will 24 X 7 infrastructure for Nagaland-Online consisting of Web Server, Mail Server, database server, storage devices, IVRS system with adequate network security.
2) Naga-Smart Village Net: In order to inter-connect each of 1200 Village Development Boards/Council, wireless based network needs to be established in Nagaland. Each VDB/VDC centre will be equiped with 1 PC with wireless card and necessary peripheral. Necessary feasibility and pilot testing for network will be carried out before establishing this network and details (architecture, equipments details, time duration, cost etc) would be part of network plan. This could be harmonized with PURA Scheme to optimize the benefit for the people of rural areas.
Deliverables- The structure, functions and assets will be online available through Nagaland-Online Portal.
3) School-Net:The Nagaland State Wide Network will link all Government Educational Institutes (702) up to middle level schools to enable e-learning and good education content. All these educational institute will be provided two network PCs with related accessories. Deliverables-Student enrollment, drop outs, teacher ratio and inter-relation with VDC and sharing of course content and teaching material through e-learning process.
4) Integrated Citizen Service Centres (ICSC): This envisages establishment of two Integrated Citizen Service Centres (ICSC), one at Kohima and another at Dimapur. The main objectives behind this effort would be to provide a single counter to the citizens to remit utility bill payments, obtain statutory certificates, submit applications, seek information on government programmes & schemes, access other special services etc. Thus it would act as a public interface for the government.
Deliverables- Easy facilities for common man to make financial transactions with government (such as payment of bills & taxes)
5) Treasuries:Majority of Treasuries functioning is being carried out at Kohima, Dimapur and Mokokchung treasuries. It is planned to computerize and connect these 4 treasuries to its Directorate to streamline its functioning.
Deliverables- Improving fiscal management of the State.
6) Commercial Taxes:4 Major checks posts located at Dimapur, Mokokchung, Kohima and Mon, which require day today operations to be computerized and its linkage to Directorate at Dimapur.
Deliverables- Enhancement in revenue realization and transparency in the tax management.
7) RD-Net :Under Naga-Smart Village-Net, the appropriate software packages in the area of Land Resource Management including Land Records and Resurvey, Poverty Alleviation Management and Drinking Water and Sanitation will be provided by NIC and accordingly customized as per local needs. This includes the fund management by Rural Local Bodies (PriaSoft) and strengthening marketing needs of the products produced by rural people through RuralBazar application package available with NIC.
Deliverables- The structure, functions and assets of Rural Development Agencies along with Scheme monitoring will be available through Nagaland-Online Portal.
8) Modernization of Information & Public Relation functions:11 offices and state directorate need to be strengthened with modern computing equipment, content management software and appropriate manpower skills to manage the dissemination of Government information through various Medias including the Nagaland Online, IntraNaga Portal, district Portal, DRDAPortal and Block Community Portal. This will bring high order of transparency of Govt. functions and availability of information to the people at large within/outside state.
Deliverables – This will establish IPR labs through the State for providing better publicity about Government Activities and Projects.
9) Capacity Building: It is proposed that all the employees at the level of Section Officers, Steno, UDC, and LDC should be trained on fundamentals of computers, internet, and MS Office tools on continuous basis every year by NIC/CIC, SIRD and ATI. This will be includes setting up of State of art training lab and e-learning packages and material.
Deliverables – This will lead to better awareness, change in work culture and human resources development.
10) e-Literacy among masses & Elected Representatives : One person per family as nominated by VDC/Village (limiting to maximum of 20 persons per village) may be trained on basic ICT Concepts, e-mail, browsing, MS Office at respective CIC, for five days per year, with token contribution of Rs. 100/- per person making it participatory learning. Govt. may have to bear the remaining cost, if any. This will enhance e-literacy among masses, exposure and utilization of already established ICT infrastructure.
Deliverable – This will create pool of IT trained manpower for better employment opportunities. It is also proposed to train elected representatives of various bodies including legislative assembly on internet, office automations and appropriate e-governance applications.
Close and qualitative monitoring of the project will be done by E-Governance Steering Committee under Chief Secretary, Nagaland. This committee will frame policy guidelines and review the project milestones while guiding Departmental Implementation Committees. Departmental Committee will work out project action plan and fix interim milestones for the implementation.